At MatchQuest, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.
We believe in transparency about our data practices and your rights regarding your personal information.
Account Information
- Name, email address, phone number, and date of birth
- Profile photos and bio information
- Location data (city/region for event matching)
- Account preferences and settings
Dating Preferences & Compatibility Data
- Relationship goals, communication styles, and love languages
- Values, interests, and lifestyle preferences
- Political views, religious beliefs, and education level
- Dating history and compatibility responses
Event and Usage Data
- Event attendance, interactions, and feedback
- Platform usage patterns and preferences
- Communication history within the platform
- Payment information for event tickets (processed securely)
Technical Information
- Device information, IP address, and browser type
- App usage analytics and performance data
- Location data when accessing location-based features
Matching and Compatibility
- Create and improve our compatibility scoring algorithm
- Match you with compatible users at events
- Personalize event recommendations based on your preferences
- Provide insights into potential compatibility with other users
Platform Operations
- Facilitate event bookings and attendance management
- Process payments and manage your account
- Provide customer support and respond to inquiries
- Maintain platform security and prevent fraud
Communication
- Send event notifications and platform updates
- Share match suggestions and compatibility insights
- Provide safety tips and community guidelines
- Marketing communications (with your consent)
With Other Users
- Profile information you choose to make visible
- Compatibility scores and match insights (anonymized)
- Event attendance and interaction data
- Communication within our platform's messaging system
With Service Providers
- Payment processors for secure transaction handling
- Event venue partners for logistics coordination
- Cloud storage and hosting providers
- Analytics and performance monitoring services
Legal Requirements
We may disclose your information when required by law, to protect our rights, or to ensure user safety. We will notify you when legally permitted.
Security Measures
- End-to-end encryption for sensitive personal data
- Secure servers with regular security audits
- Multi-factor authentication options
- Regular security updates and monitoring
Data Retention
- Profile data retained while your account is active
- Dating preferences and compatibility data kept for algorithm improvement
- Event history maintained for 2 years for safety purposes
- Payment records kept as required by financial regulations
Data Breach Response
In the unlikely event of a data breach, we will notify affected users within 72 hours and work with authorities to investigate and resolve the issue.
Access and Control
- Access: Request a copy of all personal data we hold about you
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Export your data in a machine-readable format
Communication Preferences
- Opt out of marketing communications at any time
- Control which notifications you receive
- Adjust privacy settings for profile visibility
- Manage data sharing preferences
Account Deletion
You can delete your account at any time. We will remove your profile and personal data, though some information may be retained for legal compliance and safety purposes.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality
- Performance cookies: Help us analyze usage and improve the platform
- Functionality cookies: Remember your preferences and settings
- Marketing cookies: Used for personalized advertising (with consent)
Cookie Management
You can control cookie preferences through your browser settings or our privacy dashboard. Note that disabling certain cookies may affect platform functionality.
As MatchQuest operates internationally, your data may be transferred to and processed in countries outside the European Economic Area. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses with service providers
- Binding corporate rules for internal data transfers
- Your explicit consent where required
Data Protection Officer
For privacy-related questions or to exercise your rights, contact our Data Protection Officer:
- Email: privacy@matchquest.com
- Address: MatchQuest GmbH, Privacy Team, Berlin, Germany
Supervisory Authority
If you have concerns about our data handling, you can contact the German data protection authority (BfDI) or your local supervisory authority.
General Inquiries
For general questions about our privacy practices, visit our contact page or email support@matchquest.com.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via:
- Email notifications to registered users
- In-app notifications and announcements
- Updates on this page with revision dates
- Consent requests for significant changes
By using MatchQuest, you consent to the collection and use of your information as described in this Privacy Policy. Please review our Terms and Conditions for additional information about your rights and responsibilities.